Even in well-managed hotels, small problems may occur during your stay.
Knowing simple Chinese phrases can help you communicate issues clearly and get support from hotel staff quickly.
🏨 The air conditioner in my room is broken.
Chinese: 我房间的空调坏了。
Pinyin: wǒ fángjiān de kōngtiáo huài le.
English: The air conditioner in my room is broken.
🔊 Play Audio
💬 Example:
A: The air conditioner in my room is broken, it can’t cool the room.
A: 我房间的空调坏了，不制冷。
B: I will send maintenance staff to repair it right away.
B: 我马上派维修人员过来修理。
💡 Tip:
Use this sentence to tell the front desk when the air conditioner cannot cool or heat normally.
🏨 The toilet cannot flush.
Chinese: 马桶冲不了水。
Pinyin: mǎtǒng chōng bù liǎo shuǐ.
English: The toilet cannot flush.
🔊 Play Audio
💬 Example:
A: Excuse me, the toilet cannot flush in my bathroom.
A: 您好，我卫生间的马桶冲不了水。
B: We will arrange a worker to check it within 10 minutes.
B: 我们十分钟内安排工作人员上门查看。
💡 Tip:
Say this when the toilet is clogged or the flushing function fails.
🏨 The faucet is leaking water.
Chinese: 水龙头漏水。
Pinyin: shuǐlóngtóu lòu shuǐ.
English: The faucet is leaking water.
🔊 Play Audio
💬 Example:
A: The faucet is leaking water all night.
A: 水龙头一整晚都在漏水。
B: Sorry for the trouble, maintenance will come soon.
B: 非常抱歉给您带来不便，维修人员马上到。
💡 Tip:
Report this problem if the bathroom tap keeps dripping water.
🏨 There is no hot water in my room.
Chinese: 房间里没有热水。
Pinyin: fángjiān lǐ méiyǒu rè shuǐ.
English: There is no hot water in my room.
🔊 Play Audio
💬 Example:
A: There is no hot water in my room, I want to take a shower.
A: 我房间没有热水，我想洗澡。
B: I will check the water heater immediately.
B: 我立刻去检查热水器。
💡 Tip:
Use this phrase when you only get cold water while bathing.
🏨 My room card cannot open the door.
Chinese: 房卡打不开房门。
Pinyin: fángkǎ dǎ bù kāi fáng mén.
English: My room card cannot open the door.
🔊 Play Audio
💬 Example:
A: My room card cannot open the door, could you help me?
A: 我的房卡打不开房门，能帮我一下吗？
B: Bring your card here and I will reactivate it for you.
B: 把房卡拿过来，我帮您重新激活。
💡 Tip:
Speak this to the front desk when your access card stops working.
Final Advice
Do not hesitate to report any room problems during your stay.
Clear communication helps hotel staff resolve issues faster and improves your overall travel experience in China.